Real Property Management Diamond Vacation Rentals

Where do you advertise?

In addition to our website, we advertise your vacation rental property via Airbnb and VRBO.

We carefully build an attractive presence on both Airbnb and VRBO to attract responsible adult guests with their families to your beach home. Emphasizing cleanliness, the unique qualities of your beach home, the surrounding area, and the nearby attractions, we create a post with professional pictures and inviting copy to generate as many guest bookings as possible.

How do you charge?

We charge 15% of the net daily/weekly rental amount (after any applicable discounts).

As you may know, Airbnb and VRBO charge both the guest and the owner a moderate amount for their services, these charges are in addition to our charges.

Are rental taxes included in your fees and who is responsible for them?

Where applicable, we collect rental taxes from the guests and submit them to the appropriate taxing authority.

What things are expected in a vacation rental home?

Just like a regular home, what is expected varies from family to family.

One family has a Keurig coffee maker as a basic part of their permanent home and expects the same when they go on vacation, whereas a different family may be surprised to not find a lobster pot in their vacation home.

There is no one right way to outfit your vacation home. We have several guides that can help you select the basics and additional amenities (or luxuries) for your guests. We can provide guidance based on our knowledge of the area.  We also have relationships with outside partners that can help as well.

Who handles cleaning?

The cleaning is performed by one of our outside cleaning vendors.

Vetted through references and our own experience with the vendor, the vendor is licensed and insured.

How do you handle linens?

We handle linens according to your requirements and the needs of our guests.

Many (60%+) bring their own linens, but when that is not the case, some of our owners prefer to provide linens, and the changeover is handled by our cleaning vendor.

Other owners prefer that guests make their own arrangements for linens, and we are happy to provide contact information for several local linen rental companies for guests who don’t bring their own.

Do you have rules in place to minimize damage?

Yes. While the ultimate decision is up to you, the owner, we recommend a basic set of rules:

• Primary guest must be 25 years or older
• No parties
• No smoking
• No pets

We also make sure the neighbors have our contact information and can report to us if something seems amiss, and we emphasize to our guests that the neighbors are our friends.

What if a renter has a party and causes damage in spite of the rules?

Insurance against damage is provided by both Airbnb and VRBO.

In most cases, the guest reports minor accidents and breakage before they leave and an appropriate settlement is negotiated.

If unreported damage or a missing item is noted, we document as appropriate and contact our guest to get an explanation of what happened.

If necessary, we reach out to Airbnb and VRBO to provide them with the necessary descriptions and pictures to get reimbursement.

When do I get paid as an owner? Does the guest pay you, then you pay me?

The guest pays us through Airbnb or VRBO. We deposit those funds into our trust account.

Once funds have cleared the bank, we deposit the current month’s funds, minus our fee and any other expenses, into a bank account of your choice.

We disperse funds via a convenient ACH transfer on the 10^th, the 20^th, and the last business day of every month (depending on how the weekend falls). We also post your monthly owner statement at this time.