Who handles maintenance issues and repairs?
For tenant-occupied homes, tenants submit a maintenance request via their online tenant portal or our 24-hr. maintenance hotline. Our portal allows tenants to submit a work order request by providing a description of the issue as well as uploading photos of the issue, when appropriate. Owners receive the same notification of the request that we do, once submitted; our goal here is full transparency of everything going on with your property. Tenants can also track the status of their request online.
When a request comes in, we assess it and see if it needs immediate dispatch or if we can proactively troubleshoot the issue with the tenant. Our team is trained on how to troubleshoot many common repair requests. If the issue needs to be fixed, we assign the work order to one of our preferred vendors. We utilize third-party vendors / independent contractors for all work. We make sure the cost of the repair is fair and that the work was completed satisfactorily. The management agreement allows us to approve any repair under $200, without having to bother our clients. Larger repairs over $200 require owner approval, so we will contact the client in those cases. Exceptions to the $200 approval rule include emergency maintenance and habitability issues. If we have to act quickly to protect persons or property we will do so, to protect our owner’s best interest.
What if I want to do it myself or use my own maintenance contractors?
Yes, if an owner has a specific handyman or vendor they wish to service their property, RPM will note in their portfolio and contact them first for service. When the property is vacant, owners can handle the repairs needed to make the property “rent ready,” if they choose. Our preference is to use our vendors to ensure leasing deadlines are met, as we work with these vendors regularly, they are insured, licensed, reliable, trusted and we know what to expect.
Contact Real Property Management Diamond
Our property management strategy is guaranteed to save you money at every stage of the process. We make it easy to protect your investment, minimize costs, and maximize your income—without interrupting your daily life.
If you are interested in having your rental property managed by Real Property Management Diamond, have more questions, or just want to speak to one of our team members, then contact us online or call us directly at 302-313-7700.
